Customer Reviews

Angie's List Reviews

Denise R.
04/06/2022
⭐⭐⭐⭐⭐ 5.0
Keystone Carpets was wonderful to work with. Professional, friendly and fast. Love our new carpet!

Coco Merkel - Spokane, WA 99216
11/18/2020
⭐⭐⭐⭐⭐ 5.0
Keystone responded quickly to our request for service. They were able to provide the service in less than two days. They arrived on time and completed the stretching quickly and for a very reasonable fee. I will contact them in the future if carpet services are needed.

Daniel Jones - Liberty Lake, WA 99019
11/17/2020 
⭐⭐⭐⭐⭐ 5.0
This is the third time I've used Keystone Carpets for my flooring needs and they are 3 out of 3 in delivering great service and product. I'm very happy with Mark and the rest of the Keystone staff, and will continue to use them for my properties.

Lawrence McCauley - Rathdrum, ID 83858
2/28/2020
⭐⭐⭐⭐⭐ 5.0
Extremely well and quickly.

Mark Sannes - Spokane Valley, WA 99037
2/18/2020
⭐⭐⭐⭐⭐ 5.0
Excellent! They were quick to come to our house and they did a really great job. Highly Recommend!

Neal Davis - Greenacres, WA 99016
12/22/2019
⭐⭐⭐⭐⭐ 5.0
Keystone Carpet did a fantastic job from original help selecting new flooring, carpet and hardwood, to colors and styles. But the best thing about Keystone Carpets is the installation, they are the best at installation, and that is the primary difference! Keystone installation is the absolute best you will find.

Mark Kreilkamp - Spokane, WA 99224
10/8/2019
⭐⭐⭐⭐⭐ 5.0
Arrive on time. Great job.

Julie Wood - Spokane, WA 99203
7/12/2019
⭐⭐⭐⭐⭐ 5.0
Mark called me so fast after requesting help, and came to my home with all the carpet samples and made it easy to pick out carpet for my master bedroom and closet. I am very pleased with Keystone Carpets and will use again in the future and highly recommend this company!

Karen Webb - Veradale, WA 99037
7/10/2019
⭐⭐⭐⭐⭐ 5.0
It went well! The service was very professional, punctual, and done nicely. The price was very decent as well.

Charlene Milota - Spokane, WA 99208
3/20/2019
⭐⭐⭐⭐⭐ 5.0
This is a great family owned company! And what a way to shop for flooring...they bring samples to your home. Mark offered excellent suggestions, which was exactly what we were looking for. They showed up exactly when scheduled and completed the job quickly. The installers are also family members, so they take a lot of pride in their work. They did a great job and cleaned up after themselves. I couldn't ask for a better company. I would strongly recommend them for any flooring job you might have.

Lorrie Walters - Greenacres, WA 99016
1/27/2019
⭐⭐⭐⭐⭐ 5.0
This was by far the best carpet buying experience we've ever had! We went to several stores and also had Costco come to give us an estimate. We were not happy with the service at the stores trying to understand the best carpet for our needs, it was difficult to find someone to answer questions and it is overwhelming with so many choices and having to continue to try to bring samples home. The Costco experience was better since they came to the house, but did not provide good service. We then heard about Keystone Carpets from a co-worker who highly recommended them so we scheduled an appointment. Mark came to the house with samples and it was a wonderful experience! He has the knowledge and helped us select the best carpet for our needs and also what would look best with our style home. It was so great to be able to have the time to look at the options in our home while having Mark here to discuss each option. The install experience was also fantastic. The installers moved the furniture, took out the old carpet and pad and installed the new. They were professional, worked quickly and the work was excellent. We had the carpet installed in August and are very happy. I would highly recommend them and when we need the carpet replaced in our basement Keystone Carpet will be our first and only choice to do the work!

Kristin Goll - Spokane Valley, WA 99206
10/04/2018
⭐⭐⭐⭐⭐ 5.0
An amazing experience dealing with them and would definitely hire them again for any carpet installation or repair. They showed up right on time and got to work right away. Did an amazing job stretching the carpets the best way possible. Not to mention the very fair price at the end of it all. Thank you!!

Kathy Lucas - Medical Lake, WA 99022
09/18/2018
⭐⭐⭐⭐⭐ 5.0
We are very happy with the results. The project was completed a couple days earlier than scheduled. This is a new house to us so the early completion allowed us to move in earlier.

Sidney G Hayman Jr. - Spokane, WA 99203
06/07/2018
⭐⭐⭐⭐⭐ 5.0
Very well and Mark Bruggeman didn't mind that it was a small job but the same day he called he came to the house to see the situation which he said he could fix. The job was done in less than a week and we are very happy. We thank Mark again for having time for our small job and making the area look so nice. We would very much recommend Keystone Carpets for any carpet issue.

Terry Fossum - Veradale, WA 99037
02/02/2018
⭐⭐⭐⭐⭐ 5.0
The ONLY reason they received one 'b' rating was because of a miscommunication at the start. After that - MAGIC. They spliced together old and not-enough new carpet to make my stairs look like new. WAY above and beyond. I was truly blown away at the solution the installer came up with. I recommend Keystone to everyone, and will never use anyone else.

C McAvoy - Spokane, WA 99224
10/04/2017
⭐⭐⭐⭐⭐ 5.0
Very responsive and accommodating. Came to the house and gave free estimate. Offered me a military discount and completed the work within 3 days. Very professional and courteous crew. Excellent service. Would definitely recommend to friends and colleagues.

Nathan Ray - Spokane, WA 99224
07/03/2017
⭐⭐⭐⭐⭐ 5.0
They were very professional throughout the whole process of selecting material, installation, and follow up. This is a family run business and they deeply care about customer satisfaction. There's a reason they've been in business for several decades! The materials they use are top quality. They use a really nice carpet pad which is durable, water resistant, and plush. We selected US Floors/Coretec Luxury Vinyl Plank in Distinction Ipe and it looks beautiful (see photos). While moving our giant fridge they did break a handle off, but replaced it free of charge. Overall, all the good reviews are true about these guys. Investing in new flooring is spendy, but I definitely felt I got a great service and product for what this cost.